My PC was experiencing symptoms which indicated issues with the Microsoft OS and possible viruses. For the initial check of my PC, I was on a conference call with Atlanta Technical Resources. The Technician connected into my PC and discussed what he has finding, in real time. I very much appreciated this attention to detail. Almost immediately, he discovered 2 obvious virus issues. Based on the other symptoms, the technician informed me that he would need about 2 hours to complete a the steps required to perform a thorough analysis, repair and testing of my system. In a little under 2 hours, the technician called me back to let me know that what he discovered (numerous viruses and registry issues) and the tools used to find and fix the issues. He also provided me suggestions on other steps I could take to further secure my PC. The PC is now in perfect working order. The technical service as processional and thorough. I am very pleased with the result.